• Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers.

• Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.

• Identifying and assessing customers needs to achieve satisfaction.

• Make sure that all customers issues are handled.

•Provide accurate, valid and complete information by using the right methods/tools.

•Follow up (Call and Email) with customers in case of pending/escalated issues.

• Communicate clearly and effectively with customers.

Job Requirements:

•Minimum of 6 months experience as a customer service agent in Travel agency.

•Immediate joiners are preferable.

•Excellent communication and presentation skills characters.

•Ability to multitask, prioritize, and manage time effectively.

•Rotational shifts
from 10:00 PM to 6:00 PM or
from 3:00 PM to 11:00 PM

Rotational days off.

• Its an #internship for 3 to 6 months.

Send your CV to [email protected] with subject (Summer internship) if you find a position of interest for yourself below.