Job Description 
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries 
• handle and resolve customer complaints 
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information 
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer time frames
• direct requests and unresolved issues to the designated resource
• manage customers accounts 
• keep records of customer interactions and transactions
 • record details of inquiries, comments and complaints 
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions 
• provide feedback on the efficiency of the customer service process 

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