Responsibilities and duties:

• Respond to customer inquiries and complaints via phone, email, or in-person.
• Manage customer accounts and processing payments
• Maintain accurate records of customer interactions and transactions.
• Provide customers with information on port services and regulations.
• Assist with the preparation of reports and presentations
• Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods.
  
  

Qualification, Experience And Skills

• Bachelors degree
• Have certifications or diplomas in customer service, communication skills, conflict resolution, or related areas.
• 1:2 experience in customer service or related fields such as sales, marketing, or hospitality.
• Specific experience in a particular industry or with a specific service.
• Good knowledge about industry trends
• Strong communication skill, both verbal and written.
• Very Good English Language both spoken and written
• Good organizational, problem-solving, and multitasking skills
• Able to handle customer complaints and resolve problems quickly and effectively.
• Able to communicate effectively with customers: listen actively and understand their needs.
• Attention to details
• Able to work well in a team, collaborate with other departments as needed, work independently, and take initiative when necessary
• Able to adapt to change situations and handle multiple tasks simultaneously.

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