For a company working in Finance, we are looking for Support Associate, to assume the following responsibilities:

• Provide answers to customers queries through website and live chat related to company services.
• Manage interaction with customers on a daily basis and providing the correct information and solutions to help to improve the customer experience.
• Answer E-mails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries
• Reviewing customer accounts and transactions while resolving issues
• Giving detailed explanations of services
• Understanding and striving to meet support metrics while providing excellent customer service.
• Follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues
• Giving detailed explanations of services.