About the job

• Review and moderate all user-generated content and user profiles (pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
• Manage the banned user process, and track and remove previously banned users
• Maintain the Moderation Guidelines and ensure they are up to date
• Service Community Admin accounts, processing emails, and complaints escalating when necessary
• Moderate communities located in social networking sites including Facebook, Instagram, and other similar social media platforms, adapting methodology where appropriate
• Produce reports on relevant moderation statistics, issues, and outcomes
• Regularly feedback insights gained from community moderation into the Social Media team
• Monitor all industry and company information and news to anticipate potential issues

Job Requirements

• Ability to work on switched shifts.
• An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.
• Proactive and energetic.
• Good communication skills.
• Good writing skills.

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