Customer Support Executive - OLX Egypt (Remote)

Customer Support Executive - OLX Egypt  (Remote)
نوع العمل : عمل جزئى
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt

Job Duties Include

  • Communicating with clients through various channels providing product and service information and resolving product and service problems.
  • Improve customer service experience and help create engaged customers.
  • Take ownership of customers issues and follow problems through to resolution.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Maintain an orderly workflow according to priorities.
  • Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.

Requirements

  • Bachelors degree in Business Management, Marketing, sales or other relevant subject.
  • 2-3 years of relevant experience
  • Fluent in Arabic ,English language is a plus.
  • Proficiency with computers and strong typing skills.
  • Strong problem-solving and troubleshooting skills.
  • Passion for ensuring a world class user support experience
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent communication skills.
  • Good multitasking skills.
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Knowledge of ticketing systems, company products & services.

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